National Websites

Age UK have an area on their website that is dedicated to explaining the benefits of going 'online' and using the internet. They also offer a service 'Online at Home' where they can loan equipment and offer basic training at home in a similar way to Stoodley Training Mentors.
Loneliness can be defined as a subjective, unwelcome feeling of lack or loss of companionship. It happens when we have a mismatch between the quantity and quality of social relationships that we have, and those that we want (Perlman and Peplau, 1981).

Why does The Silver Line exist?

The statistics about older people and loneliness are frightening. More than half of all 75 year olds in the UK live alone and one in ten suffers “intense” loneliness but is reluctant to ask for help. In a poll conducted to mark the national launch of The Silver Line on 25 November 2013, 9 out of 10 older people told researchers that “a chat on the phone” is the most helpful solution when they feel lonely but 1 in 4 older people say they never or seldom have someone to chat to on the phone.

About the Silver Line Helpline

The Silver Line is the confidential, free helpline for older people across the UK* open every day and night of the year. Our specially trained helpline staff:

  • Offer information, friendship and advice
  • Link callers to local groups and services
  • Offer regular befriending calls
  • Protect and support those who are suffering abuse and neglect


If you have a repeat NHS prescription for a long-term condition, our online Repeat Prescription Service could help you manage your medicines and save you time. If you use our online service, there is less running from the doctor's surgery to the pharmacy organising prescriptions, and we can arrange for your medicines to be ready and waiting at your local Boots pharmacy or you can arrange home delivery.